Phone is Jailbroken or Rooted

Andre Larsen
Andre Larsen
  • Updated

This article covers common solutions for the notification "Your phone is jailbroken or rooted. We do not allow the app to run in this environment."

Let's dive in!

Your phone is rooted

Some people root their phones (or have someone else do it for them) to force download an operating system (OS) the phones weren't designed to support. Someone might do this if their phone doesn't support the OS required to run their favorite apps. Rooting is done intentionally. This isn't the issue if you didn't root your phone or have someone else do it.

The phone's operating system needs to be updated

EveryoneSocial requires specific Operating Systems (OS) to run, so if you're using an unsupported version, you can try updating your device. For more information on checking and updating your OS version on an Android mobile device, check out this article from Google Help. 📱

Android phones may be experiencing a security consequence

If you're still getting a Phone is Rooted/Jailbroken error after you've updated the OS, we're looking at an unintended consequence of a recent Android security update.

We've recently realized that, when we updated our Android app to make it more secure, we also caused some users to receive this error, well, in error. Our engineers know about this and are working to understand how to resolve the issue while maintaining an impeccable level of security. 
 
Unfortunately, this means that their mobile app won't open on the device until this is sorted. However, in the meantime, you should still be able to use the web browser on your mobile device to access the EveryoneSocial website. We know this isn't ideal, so please contact us if you want to be informed when this is fixed.

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