Content Emails FAQ

Andre Larsen
Andre Larsen
  • Updated

This article provides answers to common questions about Content Emails.

🔹 This is available on the Teams, Enterprise, and Unlimited plans.

🔸 This feature is accessible to Admin.

Can I use an email alias to send a mass email?
Absolutely! Before using the alias, please have your IT team enable outside mail for this distribution group because most aliases are set to block emails from outside addresses by default. Please follow these allowlisting steps for better email deliverability rates, if you haven't already done so. 
🔸 Note: We lose the ability to provide accurate analytics on alias email addresses because we can only track the destination address and not individual recipients. 
Why is my Content Email missing content?

Content Emails will only deliver content the email recipient can view and has not interacted with—clicked, liked, submitted, approved, or shared. If you see an email missing content, then it's likely because the recipient has either approved or touched the posts selected as the email source.

🔹 This is an edge case that will typically be relevant to Admins and Moderators.

Why am I not receiving the content email?

Content Emails are only sent to recipients if all criteria is met.

  • The recipient has unviewed content in the Content Email. 
  • The email has a source that was published within the expected timeframe. EveryoneSocial looks for posts based on the Content Email's selected schedule.
    • Recurring Content Emails can have content added that was published after the last Content Email was sent. For example, Content Emails sent daily would have posts included if the posts were published within the last 24 hours.
    • If the Content Email is non-recurring, then EveryoneSocial looks for posts published within the last seven days. 

If all of the criteria has been met and the email isn't sending, please contact Support so we can help determine what the root cause is.

Can I use my @domain.com address to send a content email?

It is possible to send emails from your @client.com email address if you’re on the Enterprise plan and we've worked with your IT to set up a DNS configuration. Reach out to your Implementation Manager or CSM to learn more. 

Will my Content Email share private Group posts?

Shareable posts are visible to anyone who has the link to them. When a post is shared in a Content Email from a private Group, then all recipients can view the content. However, if a member is logged in to EveryoneSocial, only members of the private Group can click a Content Email's content card and see the full content. If someone is logged in and they are not a member of the Group, they will receive an error message (shown below). 

private content email error.jpg

The user can view and share the content by doing one of the following.

  • Have an Admin add them as a member to the Group.
  • Log out of EveryoneSocial and then open the link.
  • Open the link in an incognito window.

Why are my Content Emails appearing spammy?

Emails can be marked as spam or appear spammy because email providers are built with filters to scan and flag content as spam or bulk mail automatically.

If this is happening to you, follow this article and send a screenshot of the Content Email to your IT team. They can usually mark Content Emails as trusted globally, so it will automatically download images and won't flag them as untrusted.

Will non-registered users be able to share content from a Content Email?

Great question! You can use Content Emails for anyone to share content. All non-registered users will receive Content Emails, and non-registered users will be taken to a Public Post Page for public Group posts.

Can I delete Content Emails?

You can disable an email to stop it from sending to users. Deleting Content Emails isn't built into the functionality at this time, but we'd love to know if that would be helpful for you. Please submit your feedback via the Product Portal.

My Content Email stats are showing inflated numbers? What's happening?

Content Emails typically show inflated numbers when a company has DMARC activated. With DMARC, IT teams usually set up link inspection to ensure there are no phishy emails or malicious content received. When a link is inspected, it can register as a click even if the recipient does not actually click on the link. This can lead to inflated click counts and skew the data. By disabling link inspection, the click counts will only reflect actual clicks by recipients, providing more accurate data.

What happens when someone replies to the Reply To email address, advocacy_updates@mg.everyonesocial.com?

Great question! If you are on the Teams plan, then the Content Email will be sent from advocacy_updates@mg.everyonesocial.com, which is only a sending domain. Replies will not be received if someone tries to reply to Content Emails. 

The best way to inform someone of another email address to connect with you is to add a sentence to your intro message or your outro message to indicate the best email to communicate with your team. We recommend making this bold so it stands out from the rest of your message.

Here’s an example.

“Email us at rockstars@email.com if you’d like to connect.”

🔹Content Emails sent from a Workspace that is on the Enterprise plan will already have a custom email set, and replies will be sent to that email address. 

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